Frequently asked questions.

Orders & Refunds

What delivery options do you offer?

UK orders will be sent out by Royal Mail Tracked with a choice of standard or priority delivery.  

Free standard delivery is included for subscription orders. For all other orders the rates are:

Standard Delivery - £3.99

Priority Delivery (usually delivered next working day if ordered before 3pm) - £6.50 

International shipping is calculated at checkout.

Please be aware that you may be required to provide clearance information or payment to customs depending on your territory. 

Please note, we are not currently shipping to the USA, although we are working to rectify this as soon as possible.

What payment methods do you accept?

We accept all major payment methods including PayPal, Apple Pay, Google Pay, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Shop Pay, Bancontact and iDEAL. Payments are processed immediately.

Can I place an order by phone?

Yes, of course. We can set up the order for you on the phone and then send you a secure link for you to enter your payment details. Please call our Customer Team on 0204 538 1578 and they will help you with this.

How do I track my order?

Once your order has been dispatched you will receive a confirmation email from Royal Mail with a tracking link. You will be able to track the progress of the delivery and follow your order right to your door.

Can I change or cancel my order?

Orders are usually processed and dispatched soon after being received by our warehouse, so we cannot guarantee that changes to your order will be possible. If you contact our Customer Team by Live Chat or calling 020 4538 1578 they will do whatever they can to help.

My order has not been delivered, what can I do?

When your order is dispatched you will be sent an email from Royal Mail saying your order is on its way, with a link to track your parcel. Your tracking link is the starting point for checking delivery progress, and will alert you to any unexpected delays.

Please contact our Customer Team if you think your parcel is missing.

I have received a damaged or incorrect order, what can I do?

Sometimes mistakes happen and we’re here to put things right.

Please get in touch with our Customer Team who will be able to help you with this.

What can I do if I haven't received an order confirmation email?

Firstly, please check your Junk/Spam folders in case the confirmation email has been diverted there.

If you still cannot find it, please get in touch with our Customer Team who will be able to help you with this.

How can I make a return?

Please get in touch with our Customer Team who will be able to help you with this.

Subscriptions

How do subscriptions work?

By choosing our subscription offer, your NIGHT POWDER will be delivered straight to your door each month without you needing to reorder each time. You will also save money against the price of a one-off purchase and you will receive free standard shipping.

Subscriptions renew automatically but are fully flexible so you can pause, skip, change the delivery date or cancel anytime within your Subscription Portal.

How do I modify, skip or cancel my subscription?

You can manage your subscription at any time by logging into your Subscription Portal where you will have the ability to:

  • Update address and payment details
  • Request that your next order is sent immediately
  • Reschedule the date of your next order
  • Skip your next order

If you prefer, we can help you with any queries at hello@ainslieainslie.com

How do I update my subscription payment method?

You can update your subscription payment method any time by logging into your Subscription Portal and choosing Address & Payment Details.

Product Information

Can NIGHT POWDER really work for me if it's designed for an athlete?

Absolutely. NIGHT POWDER supports deep, restorative sleep, which is equally crucial for physical and mental recovery, whether you’re an elite athlete, busy professional or simply looking to improve your sleep and long-term health. Its powerful, evidence-backed ingredients like affron® Saffron, CherryPURE® Montmorency Tart Cherry, and L-Glycine target sleep quality and cellular recovery for all adults, regardless of your activity level, profession or lifestyle.

How does NIGHT POWDER work for men and women?

NIGHT POWDER is effective for both men and women because it addresses the fundamental aspects of sleep, which are universal. Both men and women share similar sleep architecture and needs, including the requirement for deep, restorative sleep to support physical and mental recovery.

What is NIGHT POWDER’s USP against other supplements out there?

NIGHT POWDER’s USP lies in the people and thinking behind it. It was developed in elite sport which relies on innovation to maximise human performance, and central to which is how to enhance an individual’s sleep and recovery.

NIGHT POWDER combines three evidence-backed ingredients that work together synergistically, enhancing the body's natural sleep processes while promoting cellular recovery and reducing inflammation and stress markers.

Saffron (affron®) – 28 mg, a natural ingredient, supported by double-blind placebo-controlled trials to improve sleep quality, freshness and mood upon awakening.

Montmorency Cherry (CherryPURE®) – 500 mg, rich in anthocyanins and procyanidins that promote physical recovery from exercise, reduce inflammation, and improve sleep duration and quality.

L-Glycine – 3,000 mg, an amino acid with sleep-promoting effects, reduces daytime sleepiness, and enhances glutathione and collagen synthesis to improve antioxidant status, bone, tendon, ligament and skin health.

Supported by magnesium, vitamin B6, copper and manganese, these ingredients work to enhance the body's natural sleep processes, increase sleep efficiency, promote cellular recovery, and reduce inflammation and stress markers.

What does NIGHT POWDER taste like?

Cherry. During our 12-week independent trial, 93% of users said they liked the flavour of NIGHT POWDER after using it for the first three days and many provided additional positive comments on the taste and texture. Over the duration of the trial, 98% of users reported that NIGHT POWDER was easy to include in their routine.

What are the ingredients in NIGHT POWDER?

The NIGHT POWDER ingredients are: L-Glycine, Magnesium Citrate, Acidity Regulators (Citric Acid, Malic Acid), Natural Flavourings, CherryPURE® Montmorency Tart Cherry Powder, Chicory Root Fibre, Colour (Beetroot Red), affron® Saffron (Crocus Sativus L.), Sweetener (Steviol Glycosides from Stevia), Manganese Bisglycinate, Copper Bisglycinate, Pyridoxine Hydrochloride.

How do I know NIGHT POWDER is a quality product?

We only use and work with the very best ingredients, materials, suppliers and partners. NIGHT POWDER has been carefully formulated following UK law and regulations in accordance with EFSA (European Food Safety Authority) guidelines.

We are extremely thorough and careful in our sourcing of evidence-backed ingredients from our ingredient producers. NIGHT POWDER is made by an Informed Sport manufacturer with expertise in sports nutrition and that holds itself to rigorous standards regarding product quality.

Informed Sport is a global quality assurance and supplement certification programme for sport supplements. 

Products certified by Informed Sport undergo a rigorous pre-certification and post-certification process, before being declared free from any contaminated ingredients, and safe for athletes to use.

Can I take NIGHT POWDER alongside other supplements too?

You can, but please first evaluate combined levels if you’re taking NIGHT POWDER alongside other supplements. If you have any concerns, check with your GP or a healthcare professional.

I want a quick fix as well as long-term benefits. When can I expect results from NIGHT POWDER?

NIGHT POWDER has been designed to provide both short- and long-term benefits. Some users report feeling more rested and rejuvenated after just one dose, many report benefits after a few days. In an independent 12-week trial of NIGHT POWDER, users reported a range of benefits which became more widespread over the 12 week period. 

To take a few examples, after 1 week, 81% found it easier to calm their mind. After 12 weeks, this rose to 89%. After 1 week, 76% fell asleep more quickly. After 12 weeks, this rose to 91%. After 1 week, 80% reported improved sleep quality. After 12 weeks, this rose to 91%. After 1 week, 77% felt less groggy on waking. After 12 weeks, this rose to 91%.

For long-term benefits such as reduced inflammation, enhanced cellular recovery, and overall improved wellbeing, consistent use over several weeks is recommended.